Reporting Errors to Your ACEware Technician

When reporting errors to your ACEware technician, please have the following information:

Student Manager

Your Student Manager Version and Compile Date. These may be obtained on the About Student Manager window available from Help > About Student Manager.
The initial (first) error message you received. Your technician will need to know the entries in the Message and the Program Name fields.
An exact description of what you were doing when you received the error message. Also include the steps you took to clear the error. For instance:

"I selected the Statistics Course Data Summary report. I selected my report options and clicked OK. I then selected the Course Number begins query. The query ran, then I received this error message. I clicked the Ignore button but kept getting errors, so I clicked the Reset button and was returned to the main screen. The report never opened."

ACEweb

Your ACEweb Version number. You can find this on ACEweb's About page.
The error message the ACEweb Admin (listed in AdminEmail INI setting) received.
A description of what you (or the web user) were doing when you received the error.
The date and approximate time of the error. If generated by a web user, that person's name and ID from their name record. If they were enrolling in a course, also include the course number.